With effect from Saturday 21st March 2020, Homewood hotel and spa is temporarily closed to ensure the safety of our team members and would-be guests, and to wholeheartedly support the country’s collective effort to slow the spread of the coronavirus.
Please take a moment to read the below if you have any queries, particularly with regard to any existing bookings.
If you are able to bear with us and allow us to contact you we would be very grateful, as it will ensure our phone lines are free to make the necessary outgoing calls to put everyone’s mind at ease as soon as we can. If you have any queries regarding making a new booking, please email us on email@example.com and we’ll get back to you as soon as possible, or, alternatively, you can still book via our website for future dates. Thank you for understanding.
If you have a room booked with us
If you have a booking with us over the coming weeks, please bear with us, as we'll be in touch with everyone as soon as we can. You can rest assured that we’re more than happy to be flexible on our usual booking conditions:
* If you initially booked on a prepaid, non-transferable basis, we’ll get you booked in for an alternative date. The full monetary value can be used as credit against a future stay and any difference in price of the new date can be put against any extras if less, or can be settled on arrival if more.
* For anyone who booked on a flexible rate, the above can also apply, or a full refund can be given, whichever you’d prefer.
If you have a special event booked with us
We will also be contacting all guests that have an event booked with us before the end of June 2020, if we have not already been in touch. As with existing room bookings, any deposits or payments received will be transferred to a future date as soon as we know when the hotel will be re-opening. If you would like to make an enquiry for a new event please click here
If you are a spa member
We are freezing all spa memberships for an initial three months and will let you know as and when we are able to re-open.
If you have a gift voucher to redeem
Any vouchers due to expire between 1st March and 31st December 2020 may now redeemed until 31st March 2021. There is no need to get in touch to let us know you have one, simply mention it when you book your choice of experience, bring the voucher with you, and we’ll do the rest.
If you are thinking of buying a gift voucher
During these uncertain times, a voucher can be a great way to give the recipient something to look forward to when we are able to re-open. All our vouchers will now be valid for 18 months from the date of purchase, to ensure there’s plenty of time to enjoy them.
If you would like to make a room reservation
We're remaining positive, so you are still able to make a flexible booking from June onwards. This may prove to be a touch optimistic, but we’re staying hopeful, and these bookings can be cancelled with just 48 hours’ notice. You can book online or to make a new enquiry please click here
If you need to get in touch
Our phone line 01225 723731 will be manned from 9am – 5.30pm daily, albeit remotely. If the line is busy, please do leave a message and we’ll get back to you as soon as we can.